Shipping + Returns


Thank you for shopping at Valentinos for Men. We strive to provide you with high-quality menswear and exceptional customer service. Please read our Returns and Shipping Policy carefully to ensure a smooth shopping experience.


Shipping Policy:


Order Processing:

  • Orders are typically processed within 1-2 business days (excluding weekends and public holidays).
  • In case of any delays, we will promptly notify you via email.
Shipping Methods:
  • We offer standard and express shipping options.
  • Standard shipping usually takes 3-5 business days, while express shipping takes 1-2 business days.
    Shipping Costs:
    • Shipping costs are calculated at checkout based on your location and chosen shipping method.
    Order Tracking:
    • Once your order has been shipped, a tracking number will be provided via email. You can track your order's progress using this number.

    International Shipping:


    We currently offer shipping within Australia only.

    • Incomplete or Incorrect Address:
    • It is the responsibility of the customer to provide accurate shipping information.
    • Valentinos for Men is not responsible for any delays or additional charges due to incomplete or incorrect addresses.

    Returns Policy:


    Returns and Exchanges:

    • We accept returns and exchanges within 30 days of the purchase date.
    • Items must be in their original condition, with tags attached and unworn.
    • To initiate a return or exchange, please contact our customer service team at contact@valentinosformen.com.au
        Refund Process:
        • Once the returned items are received and inspected, we will process the refund or exchange.
        • Refunds will be issued to the original payment method.
         
        Return Shipping:
        • The customer is responsible for return shipping costs, except in cases where the item received is defective or incorrect.
        • We recommend using a trackable shipping service for returns.
         
        Defective or Incorrect Items:
        • If you receive a defective or incorrect item, please contact our customer service team immediately.
        • We will provide a prepaid shipping label for the return, and a replacement or refund will be processed upon receipt of the returned item.
         
        Australian Consumer Law:
         
        Our Returns and Shipping Policy complies with the Australian Consumer Law. If you have any questions or concerns, please don't hesitate to contact our customer service team at contact@valentinosformen.com.au