Shipping + Returns
Thank you for shopping at Valentinos for Men. We strive to provide you with high-quality menswear and exceptional customer service. Please read our Returns and Shipping Policy carefully to ensure a smooth shopping experience.
Shipping Policy:
Order Processing:
- Orders are typically processed within 1-2 business days (excluding weekends and public holidays).
- In case of any delays, we will promptly notify you via email.
- We offer standard and express shipping options.
- Standard shipping usually takes 3-5 business days, while express shipping takes 1-2 business days.
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Once your order has been shipped, a tracking number will be provided via email. You can track your order's progress using this number.
International Shipping:
We currently offer shipping within Australia only.
- Incomplete or Incorrect Address:
- It is the responsibility of the customer to provide accurate shipping information.
- Valentinos for Men is not responsible for any delays or additional charges due to incomplete or incorrect addresses.
Returns Policy:
Returns and Exchanges:
- We accept returns and exchanges within 30 days of the purchase date.
- Items must be in their original condition, with tags attached and unworn.
- To initiate a return or exchange, please contact our customer service team at contact@valentinosformen.com.au
- Once the returned items are received and inspected, we will process the refund or exchange.
- Refunds will be issued to the original payment method.
Return Shipping:
- The customer is responsible for return shipping costs, except in cases where the item received is defective or incorrect.
- We recommend using a trackable shipping service for returns.
Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact our customer service team immediately.
- We will provide a prepaid shipping label for the return, and a replacement or refund will be processed upon receipt of the returned item.
Australian Consumer Law:
Our Returns and Shipping Policy complies with the Australian Consumer Law. If you have any questions or concerns, please don't hesitate to contact our customer service team at contact@valentinosformen.com.au